Coronavirus Information

How We Are Currently Working

We would kindly ask that you read the information below to see how things are currently working within the practice during these unprecedented times. These procedures have been put in place to ensure the safety of our patients & staff.


To make an appointment you must telephone the surgery on 02891 638700 and be added to the telephone triage list to speak to a GP or alternatively you can book a telephone call with the GP online. Please ensure your telephone number is up to date to prevent any delay in the GP ringing you.

If the GP that calls you wishes to see you face to face then an appointment will be booked for you and you will need to attend at your allocated time.

You MUST NOT attend early for appointments as we will not be able accommodate you in the waiting room and you will be asked to wait outside.

Please hand sanitise as you enter the building and please ensure you wear a face covering.

We can only allow a limited number of patients in the waiting room at any one time to enable social distancing so please attend alone unless you are accompanying a child or you are the patient's carer.

When you arrive please check in at reception so that we are aware that you are here (our self check in machine has been turned off in the waiting room).

Please do not worry that you will be missed, as long as you have checked in, the GP will come to the waiting room to collect you and call your name, so it is important that you listen out for your appointment.


We strongly encourage patient’s not to come into the health centre to order a prescription unless completely necessary. You can sign up to use our online ordering system for prescriptions, please phone reception on 02891 638700 to enquire about this service if you are not already registered.

Alternatively you can also ring our prescription line on 02891 638700 ( & press opt 2) & leave a message with your prescription request.

We would ask that everyone nominates a pharmacy so that your prescription can be automatically sent to the chemist for your collection. If you need to collect an urgent prescription from the practice you must wait in the queue to be assisted & must wear a face covering.

Treatment Room & Samples

You cannot attend the treatment room without an appointment & a treatment room slip from the GP.

If you require an appointment please call the treatment room on 02891 515254 to book one.

Please only drop a sample in to the practice if you have been asked to do so by a GP & only bring a sample in, in a sample pot obtained from the surgery as any other containers may cause contamination.

If leaving a sample in you will need to come to reception to obtain labels & your treatment room slip from the GP. This can all be left together with the sample, in the box in the treatment room waiting area. Any confusion please ask reception who can assist you with this process.

Face Coverings

In order to protect you & those around you we require that you wear some kind of face covering over your nose & mouth when you attend Bangor Health Centre. By wearing a face covering you are showing your support & consideration for staff & other patients & you are playing your part to prevent transmission of the virus. Thank you for your cooperation.

For further info please see the below link:


If you have a query PLEASE DO NOT attend the practice. Please call reception on 02891 638700 and they will assist you.

Thank you for your continuing support!

Advice for Patients

For the latest information about the Coronavirus please visit:

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.  This includes people of all ages – even if you do not have any symptoms or other health conditions.

You can only leave your home:

  • to shop for basic essentials– only when you really need to
  • to do one form of exercise a day– such as a run, walk or cycle, alone or with other people you live with
  • for any medical need– for example, to visit a pharmacy or deliver essential supplies to a vulnerable person
  • to travel to and from work– but only where this is absolutely necessary

Coronavirus Symptoms

  • a high temperature– this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough– this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

For more information see COVID-19: guidance on social distancing and for vulnerable people 

Other things you can do to stop the infection spreading


  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • stay 2 metres (3 steps) away from other people, if you need to go outside


  • do not touch your eyes, nose or mouth if your hands are not clean

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.

Everyone is being reminded to follow Public Health advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Everyone must help stop coronavirus spreading. You can spread the virus even if you don’t have symptoms.

  • Only go outside for permitted shopping, health reasons, work or one form of exercise a day. If you go out, stay 2 metres (6ft) away from other people at all times.
  • Groups of 4 – 6 people who do not share a household can meet outdoors, maintaining social distancing.
  • Avoid touching your face and wash your hands as soon as you get home.
  • Drive through church services and churches may open for private prayer with appropriate social distancing and cleaning of shared contact hard surfaces.

Testing for Coronavirus

Testing is now open to any member of the public with COVID-19 symptoms by clicking here

Everyone over five years of age in Northern Ireland with symptoms of coronavirus is now eligible for testing.

Please note testing of HSC staff, care workers and care home residents with and without symptoms will continue to be prioritised in order to protect the most vulnerable from coronavirus outbreaks in care settings

When to get tested

You should get tested in the first 3 days of coronavirus symptoms appearing, although testing is considered effective up until day 5.

No testing should be undertaken after day 5, unless it’s for a specific reason which will be agreed on a case by case basis by local microbiologists.

You will also have to be able to maintain strict isolation measures during your commute to a testing centre.

Testing for the members of the public

Members of the public can book coronavirus testing if they are experience symptoms as outlined above, these can be booked at:

Download the COVID-19 NI app

A new COVID-19 NI app has been developed and includes a symptom checker and the latest advice for people living in Northern Ireland.

You can download the app from Google Play and the Apple App Store.