Online Telephone Appointments
Aswell as the GPs we have now added bookable online telephone calls for our practice pharmacist's Mr Bernard Griffin & Mrs Sharon Pattison. Our practice pharmacists can help deal with medication queries. We also have bookable online telephone calls for our practice Nurse Barbara Canavan. She can help with queries/symptoms regarding COPD, asthma, inhaler & respiratory related medication.
New phone system!
We now have a call queueing system in place that means you wont get an engaged tone or have to keep hanging up & re-dialling to get through. Just stay in the queue & we will answer your call as soon as possible. We hope this improves your experience contacting the practice.
In order to protect you & those around you we would request that if you have one, you wear some kind of face covering over your nose & mouth when you attend the practice for a pre-arranged appointment. This doesn't have to be a surgical face mask, in fact a home made mask or a scarf will act as a cough/sneeze guard while you are with us. Many thanks.
Maternity - Self referral
As soon as you have a positive pregnancy test you can now refer yourself for hospital maternity care. Please click the link below:
Online telephone call bookings
Due to the ongoing Covid-19 pandemic we will continue to telephone triage all appointments. From Monday 20th April we will have telephone calls available to book online. You need to include your telephone number and a reason for the phonecall. This is to ensure the GPs can triage urgent issues. If it is an emergency please ring reception as normal on 02891 515200.
Please see below PDF for frequently asked questions regarding COVID-19 & our GP practice.
Useful Coronavirus links
Asthma shielding guidance:
COPD & other lung conditions shielding guidance:
Government shielding guidance on extremely vulnerable people:
Self isolation note
Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.
Closed for lunch
In light of the current situation & to ease pressure we will now be closing for lunch from 1.00 - 2.00pm daily. For URGENT acute medical emergencies the emergency line will still be open.
Coronavirus - reducing unnecessary footfall
Bangor Health Centre will be taking steps to reduce unnecessary footfall in light of covid-19 (coronavirus).
When ringing reception to book an appointment with the GP you will be asked what your symptoms are or reason for the appointment. We will use this information to triage appointments.
We are suspending online appointment booking until further notice.
We ask that you only come to the treatment room and blood clinic if essential.
Your co-operation with the reception team is very much appreciated and will help the practice run more efficiently during this time of increased workload 😃 thank you.
Telephone Prescription Request Line
You can now order prescriptions via our telephone prescription request line. Please dial 02891 515226 & follow the instructions.
Patient access Application
Did you know you can now order repeat prescriptions and book appointments using the patient access mobile app? Click one of the links below to download for android or IOS.
Text Message Test Results February 2019
We are now sending test results via text messages, if you would be interested in this service please complete a consent form (see below) or at the surgery and give to reception. If you do not receive a text message it is your responsibility to contact the surgery to receive your results.
SMS Consent Form
New Phone System November 2018
From November 2018 we have a new phone line diversion system in place which should make it easier to get through to us on. It is as follows, Press 1 for any acute medical emergency, Press 2 for test results, these will be given out between 2.30-4.30 Monday - Friday and press 3 for everything else. This is available on our existing number 028 91 515200.
Dr Reid and Partners is now a Parkrun Practice in conjunction with Bangor Parkrun. Everyone is welcome at Bangor Parkrun. You can walk, jog, run, watch or volunteer at Bangor Parkrun. The Parkrun is a 5km every Saturday morning at 9.30 at Ward Park and it is free. Taking part is easy, register once at www.parkrun.org.uk and print your barcode. If you want to make friends, be part of the community, improve your health, be active, learn new skills then there is no better place than Parkrun. For more information visit http://www.parkrun.org.uk/bangor/
If you are eligible for the flu vaccine this year you will have received a letter from us inviting you to our flu clinic. This year there is a new vaccine for patients age 65 & over. The deliveries for this vaccine have been staggered due to production capacity. Therefore some patients age 65 & over may not be vaccinated until November - later than previous years. If you have any questions or queries please contact reception on 02891 515200.
New Smoking Cessation Service
We have a new smoking cessation service coming to Bangor Health Centre. The service will be run in conjunction with Cancer Focus. It will commence on the 20th July 2018 and will run on Friday afternoons. The programme will consist of 12 sessions, the first set up appointment of 30 minutes followed by 15 minute appointments to followup. To get more information and please call at reception.
Flu-Like Illness and Gastroenteritis (Vomiting & Diarrhoea Bug)
Please be aware that if you are suffering from either of the above and require advice from the doctor, please book a telephone appointment rather than a face to face appointment. Our receptionists will be asking the nature of your illness when requesting an appointment in order to minimise the spread of the above ailments, and will be offering the most appropriate appointment for your clinical condition. Thank you for your co-operation in this matter.
Self Referral to Physiotherapy
If you are over 16 years old and are suffering from low back pain, neck pain, or recent injuries such as strains and sprains, or joint and muscular pain, you can self refer to Physiotherapy - see the link under "Further Information"
We have been informed that bogus callers are contacting patients claiming to be linked to their GP practice. They use seemingly private patient details to substantiate their position. They then try to sell products to the patient or to extract financial information such as bank details.
If you are unsure of to whom you are talking, just hang up and ring the practice back on our usual number.
We will never ask you for personal or financial details over the telephone, nor will we attempt to sell you any products, and we will never share any details that we hold on record about you.
Pure Gym Letters
If you require a letter for Pure Gym to state that the doctor agrees that you are fit to exercise, you do NOT need a doctors appointment or phone call to obtain this. Just ask at reception and we can provide you with a letter.
Repeat Prescription Requests
As from 1st September 2014, the majority of patients must take responsibility for ordering their own medicines.
Pharmacies can order for some patients, if the meet the criteria laid down by HSCB which includes "very elderly, mentally ill or inform patients or those with learning disabilities". Pharmacies will have to submit a list of patients they want to order for and this will then by approved by the Practice.
ALL other patients must order their own medication, either in person, online (please ask receptionists for details), or via our prescription request line on 02891 515226.
Patients, if they so wish, can nominate a pharmacy to collect their repeat prescription. Nomination forms are available at reception. Repeat prescriptions will only be given to pharmacies if a patient has completed a nomination form in that pharmacy's name. Only one pharmacy can be nominated per patient.
Appointment Self Check-in
Our Self Check-in Kiosk is now up and running in our waiting room
If you already have an appointment booked you can proceed to the waiting room without having to queue at the Reception window. Follow the on-screen instructions on the kiosk in the corner of the waiting room and you will be checked in for your appointment immediately.
Blood Pressure Reviews
If you require an appointment for a blood pressure review, please book an appointment with one of our practice pharmacists; Mr Bernard Griffin or Mrs Sharon Pattison.
Pertussis (Whooping Cough) Vaccination Programme for Pregnant Women
Pregnant Women will be vaccinated against Pertussis (Whooping Cough) From 16 weeks onwards. This will happen in their routine visit to our ante natal clinic.
Minor Ailments Service
The Minor Ailments Scheme from Community Pharmacists is available for treatment of specified conditions and this may be an opportunity to encourage patients to seek advice from a pharmacist as their first port of call. Treatments for the following conditions are included in the Minor Ailments Scheme in NI:
- Vaginal Thrush
- Head lice
- Athletes Foot
- Cold Sores
- Oral Thrush
- Groin Itch
- Removal of Ear Wax
- Mouth Ulcers and Inflammation
- Acne Vulgaris
Minor Ailments Service Local Minor Injuries Units, opening times and contact details
Ards Community Hospital
Phone: 028 9151 0110
Bangor Community Hospital
Phone: 028 9147 5100
9.00am to 5.00pm (except Christmas Day)
9.00am to 5.00pm (except Christmas Day)